Why Digital Hotel Compendiums Should Not Cost More
No matter what compendium or guest communication format your property offers your guests, it should not have to cost your management team and arm and a leg, both in time and cost.
Your property has many on-going operating costs, including keeping your compendiums up to date. Upgrading from a traditional to a digital hotel compendium, however, should not cost extra.
The costliest factor for most hotel compendium solutions, is related to the resources provided in each guest room to deliver your property and local area details, alongside your property's services.
What if there was a guest communication solution that can not only improve your guest experience with communication and receiving relevant details, but at no additional cost?
The Cost-Effective Solution
Our Hinfo Digital Hotel Compendium does exactly this, for the same or less than your current compendium solution, depending on the size of your property.
This is all possible, by integrating our bring your own device solution, which allows all of your guests to access your property services, on their own smartphones, tablets and laptop computers they already bring to your property.
Hinfo not only matches the cost of other guest solutions at most but allows your property to invest the same monetary amount into a service, that has infinitely more benefits for both management and guests.
Hotel Compendiums are only one part of your property's operations. It cannot brew coffee for your guests, or change your guests bed sheets every day, but it is a critical communication tool to increase communication between your management and guests.
Post COVID-19 World
After the coronavirus pandemic, integrating a zero-contact solution should also not require investing in a compendium format, that needs additional time and costs for cleaning between each changeover of guests.
No other guest solution available, can provide a high level of guest communication without breaking any one or more of the following:
- Having resources shared between each changeover of guests,
- Breaking the bank, and/or
- Is not an environmentally sustainable solution.
Value for Money
Hinfo provides our members all of these major perks in addition to several others.
No Dedicated Resources in Each Room
Hinfo is accessible on your guests own smartphones, tablets and laptops which they already bring to your property. This means they can easily connect to your property's Wi-Fi network or their own mobile data to access your services, which they already do.
Gone are the days where you need to provide a printed compendium in each room, which would then need to be cleaned thoroughly between each changeover of guests.
Guest Access Anywhere
Smartphones, tablets and laptops are all portable digital devices.
The fact that your guests brought them to your property, makes them portable in themselves.
Your guests carry their smartphones with them everywhere they go.
People want data at their fingertips, anywhere and our Hinfo service allows your guests, to remain connected to your property's services and local area details from anywhere.
Guests Have Their Own Access
Guests not only bring their own devices to your property, but every guest who is at least a teenager and older, in every room does.
Our contactless solution also means guests do not need to share around, the communal printed compendium or in-room hotel tablet, with everyone staying in the same room.
Unlimited Information Updates
Our digital solution also means you can update your property and local area details at any time, without needing to visit every guest room.
This is also a massive time and cost saver, even if it is to fix a simple typo or update pricing for your property's services.
As illustrated throughout this blog post, our service costs the same or less compared to other compendium solutions, depending on the size of your property.
Now we are going to give you the real-world examples.
Factoring in paper, leather folders, ink and time to assemble and deliver a paper-based guest directory to every room, by our calculations, works out to AU$30 per room.
Printed compendiums are also not updated frequently, due to their automatically obsolete format once the printed details are delivered to each room.
Here's how it breaks down for these property sizes, assuming printed compendiums were replaced every single year and you join Hinfo on an annual basis at our lower rate.
|Number of Rooms||Printed Compendiums Cost||Hinfo Cost|
|20 Rooms||AU$600||AU$324 + GST per year|
|50 Rooms||AU$1,500||AU$468 + GST per year|
|100 Rooms||AU$3,000||AU$468 + GST per year (capped at 50 rooms)|
The figures above also do not cover, the additional time and cost to clean the printed compendiums thoroughly, between every changeover of guests.
These solutions generally require a TV adapter to be connected to your guest room TVs. These adapters connect to a central server near reception and starts at AU$350 per TV per room.
Here's how it breaks down for these property sizes, assuming every room has one TV (without factoring in labour to setup in each room and the central server near reception) and you join Hinfo on an annual basis at our lower rate.
|Number of Rooms||TV Compendiums Cost||Hinfo Cost|
|20 Rooms||AU$7,000||AU$324 + GST per year|
|50 Rooms||AU$17,500||AU$468 + GST per year|
|100 Rooms||AU$35,000||AU$468 + GST per year (capped at 50 rooms)|
In-Room Hotel Tablets
These tablets you would provide your guests, are already a duplicate for the category of devices your guests are already bringing to your property.
The average cost of a tablet when purchased at mass scale, such as an iPad is AU$500 each.
Here's how it breaks down for these property sizes, assuming every room has one hotel tablet (not including software services to communicate with the tablets) and you join Hinfo on an annual basis at our lower rate.
|Number of Rooms||Hotel Tablets Cost||Hinfo Cost|
|20 Rooms||AU$10,000||AU$324 + GST per year|
|50 Rooms||AU$25,000||AU$468 + GST per year|
|100 Rooms||AU$50,000||AU$468 + GST per year (capped at 50 rooms)|
Hinfo allows your property to have all the benefits of a digital hotel compendium, without costing multiple times the amount to integrate and in many scenarios, it saves you money.
To get started with our Hinfo cost effective guest digital solution, please send us an enquiry via the form below.