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Why is Minimal Internet Usage Important for Guest Digital Compendiums?

12min read

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Person Using Hinfo on iPhone in City

When it comes to doing anything online from watching videos, to streaming music, to viewing webpages like this, there are always two main factors that determine how quickly it downloads to your device.

Download Speed

This is largely dependent on the type of internet connection you have which is any one of:

Wi-Fi connections in most cases have a slower speed than a cable-based connection, due to factors such as:

4G cellular connections available through networks like AT&T, Verizon, T-Mobile, Telstra, Optus, Vodafone etc. has a much faster connection, unless you are in very crowded environments, such as a football stadium. These scenarios will not be an issue after 5G internet gets mass adoption, which every major phone network in the world has already begun rolling out.

Your internet speed is defined as megabits per second or Mbps for short. The higher this number is, the faster the internet is. To put it simply, a 50Mbps connection is 2 times faster than a 25Mbps.

Here are the quick statistics for maximum theoretical speed and real-world speed via each connection type, that your guests are to likely use during their stay.

Connection Type Wi-Fi (802.11ac) 4G LTE Cellular 5G Cellular
Maximum Theoretical 1,300Mbps 150Mbps 10,000Mbps
Real-World Speeds Up to 200Mbps 20Mbps 100-600Mbps on Telstra 5G in Sydney, Australia.

These real-world speeds are dependent on having no obstructions or heavy traffic in your area. For Wi-Fi real world speeds, it also depends on your internet service provider's (ISP) speed that you are paying for.

Download Size

The size of what you are downloading is largely dependent on the type of files you are downloading and how detailed they are.

For example, the download size of a 2-megapixel image is nothing compared to a 1080p video, as the image is a still shot, whereas videos have anywhere from 24 to 60 frames per second (FPS), which acts as images per second.

For our Hinfo Guest Digital Compendium, we have some control on the amount of download that is required from your guests end.

We are always striving to make our service more efficient, which makes everything download faster on your guests own devices, regardless of the type of internet connection they are using.

Since launch, we have been aiming to reduce the download required by guests for the following scenarios, without compromising the guest experience:

App Downloads Comparison

Popular App Icons on Android Home Screen

Here is a comparison for how our little download our Hinfo app uses, compared to other popular apps the majority of people use regularly.

Only the app downloads are listed and does not include any internet data usage when using them.

Apple does not list the download size on the App Store, but rather the amount of storage it takes up on people's devices.

App iPhone and iPad (Install Size) Android (Download Size)
Hinfo 15MB (3-13MB to download on iPhone/iPad model used) 5.17MB
Facebook 243.7MB 55.3MB
Twitter 116.5MB 18.22MB
Instagram 124.4MB 29.73MB
YouTube 203.5MB 30.18MB
TikTok 220.7MB 73.69MB
Facebook Messenger 42.6MB 39.26MB
WhatsApp 79.4MB 23.29MB
Snapchat 185.3MB 57.33MB
Zoom Cloud Meetings 61.9MB 25.76MB
Netflix 70.6MB 14.81MB
Disney+ 67.3MB 11.68MB
Spotify 120.2MB 24.47MB
Uber 276.2MB 53.33MB
Uber Eats 209.9MB 40MB
DoorDash 82.7MB 20.08MB
eBay 202MB 26.77MB
Reddit 97.1MB 30.59MB
MyFitnessPal 155MB 27.46MB
Commbank (Australian Bank) 160.5MB 45.18MB
Google Maps 171.8MB 32.01MB
My Telstra (Australian Phone Network) 142.2MB 38.47MB

All figures are as of late May 2020.

The iPhone install sizes are based on an iPhone X running iOS 13.5. Newer models of iPhone will have smaller app downloads, due to only the latest versions of iOS being supported on that device.

The Android download sizes are based on a Samsung Galaxy S8 running Android 9.0 Pie. For the majority of Android devices out there, there is very little difference in download between each type of device.

Any app updates provided on Apple devices have to be downloaded in full (at the time of writing), but Android only downloads the changes made, since the version you have currently installed.

We encourage properties to recommend their guests to keep the Hinfo app on their devices, since it takes up so little space. This will allow guests to be ready for the next property they stay at, to only need to look up the property they are staying at, without needing to go through the extra steps redownloading the app.

This process is done the same way as some for example, keeping the Uber app on their smartphone for when they next need a ride.

For guests using the app, after download Hinfo typically requires anywhere between 1-25MB to download your property's details offline. During any guests stay, depending on the duration, the data they could use depending on the amount of data for viewing webpages and videos in the app.

App Download Times

As explained at the top of the blog post, one of the big factors of how long it takes to download content from the internet, is how fast the download speed is.

When you combine the download speed and download size together, it will help you get a more thorough idea as to how long it would take to download.

If we take the app downloads from earlier, we can get a more thorough idea how long it will take to download. The basis of all figures below is on a 10Mbps download speed.

App iPhone and iPad (Install Size) Android (Download Size)
Hinfo 12 seconds 4 seconds
Facebook 3 minutes 24 seconds 46 seconds
Twitter 1 minute 37 seconds 15 seconds
Instagram 1 minute 44 seconds 24 seconds
YouTube 2 minutes 50 seconds 25 seconds
TikTok 3 minutes 5 seconds 1 minute 1 second
Facebook Messenger 35 seconds 32 seconds
WhatsApp 1 minute 6 seconds 19 seconds
Snapchat 2 minutes 35 seconds 48 seconds
Zoom Cloud Meetings 51 seconds 21 seconds
Netflix 59 seconds 12 seconds
Disney+ 56 seconds 9 seconds
Spotify 1 minute 40 seconds 20 seconds
Uber 3 minutes 51 seconds 44 seconds
Uber Eats 2 minutes 56 seconds 33 seconds
DoorDash 1 minute 9 seconds 16 seconds
eBay 2 minutes 49 seconds 22 seconds
Reddit 1 minute 21 seconds 25 seconds
MyFitnessPal 2 minutes 10 seconds 23 seconds
Commbank (Australian Bank) 2 minutes 14 seconds 37 seconds
Google Maps 2 minutes 24 seconds 26 seconds
My Telstra (Australian Phone Network) 1 minute 59 seconds 32 seconds

All calculations are completed here. https://downloadtimecalculator.com

Please note the app download sizes are smaller than the install sizes listed in the original table, but all calculations are treated as though that's the app download size for consistency reasons, since the iPhone app download sizes are not public listed on the App Store.

The Digital and Contactless Step

We recognize that the difference between our solution and others on the market, is that there is an additional step on the guest's part, before accessing the details.

This step is necessary, when providing a fully contactless solution to your guests and you would want this process, to be as quick as possible.

The longest components of this process relate to the time to download our app or visit Hinfo.com and then the time to download the property details.

By minimizing the amount of download required for each of these steps, will make this process faster for all guests, regardless of the internet speeds available to them at the premises.

To see how fast the internet speed is for you, in your area, via any type of internet connection, we recommend using the Speedtest website or the Speedtest app.

In this increasingly digital world, every piece of software, document and multimedia file should always be striving to be as efficient as possible. This will make the internet faster for everyone, regardless of the type of connection they have, while also reducing the amount of traffic on the network leading to a more reliable network.

We are doing our part with the Hinfo service, so you can have the peace of mind that the extra step on the guest's part, to receive all of the benefits of our service, is as minimal as possible.

To get started with our easily accessible Hinfo Guest Digital Compendium, please send us an enquiry via the form below.

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